Privacy Policy

1. Introduction

OkPilot ("we," "us," or "our") is a product of Telyport Technologies Private Limited, which operates the website at okpilot.ai and provides field operations software (collectively, the "Services"). Telyport Technologies Private Limited is the entity registered with mobile carriers for the SMS programs described in Section 4. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, or otherwise interact with us.

This policy applies to all visitors, users, and others who access our website or Services. By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

If you have any questions about this Privacy Policy or our data practices, please contact us at hello@okpilot.ai.

2. Information We Collect

Information you provide to us

When you fill out a form on our website (such as a demo request or contact form), we may collect the following information:

• Full name
• Email address
• Phone number
• Company or organization name
• Location or service area
• Any additional details you choose to include in your message

Information collected automatically

When you visit our website, we automatically collect certain information about your device and your visit, including:

• IP address
• Browser type and version
• Operating system and device type
• Pages visited and time spent on each page
• Referring URL (the page that linked you to our site)
• Date and time of your visit
• Click patterns and scrolling behavior

Cookies and tracking technologies

We use cookies, pixels, and similar tracking technologies to collect information about your browsing activity. These include essential cookies, analytics cookies, and marketing/advertising cookies. See Section 5 for full details.

Information from third parties

We may receive information about you from third-party sources, including advertising platforms (such as Google and Meta) that provide aggregated data about ad interactions, and publicly available business information.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide and improve our Services: To operate, maintain, and improve our website and field operations software.
• Respond to inquiries and demo requests: To communicate with you about your questions, demo bookings, and service requests.
• Send service communications: To send you important updates about your account, changes to our Services, and other transactional messages.
• Analytics and performance monitoring: To understand how visitors use our website so we can improve the user experience, content, and functionality.
• Marketing and advertising: With your consent where required by law, to send you promotional communications and to show you relevant advertisements on third-party platforms.
• Comply with legal obligations: To meet our legal, regulatory, and compliance requirements.

4. SMS and Text Messaging

This section describes how mobile phone numbers and SMS consent are handled across the OkPilot platform. It applies to the A2P 10DLC messaging programs registered with US mobile carriers under Telyport Technologies Private Limited.

Who receives messages

OkPilot is field operations software used by businesses to run deliveries, service visits, inspections, collections, and field sales. Two groups may receive SMS from us:

• Recipients of a service. The customer or contact for whom one of our client businesses is performing a job — for example, the person expecting a delivery or a service visit.
• Field workers. Drivers, technicians, and other staff who use the OkPilot field app and receive one-time verification codes to sign in or to confirm a job.

How consent is obtained

End users provide their mobile phone number to one of our client businesses when they request, book, or are scheduled for a service. At that point the client business informs them that their number may be used to send transactional SMS about that service, and consent is captured in the client business's own booking form, application, or point of sale. Where a separate SMS consent is required, the user actively selects an unchecked consent checkbox before submitting.

We do not purchase, rent, or otherwise acquire phone numbers for messaging, and we do not send messages to anyone who has not requested or been scheduled for a service.

The exact wording a business must show, and the rules we require around it, are published at okpilot.ai/sms-consent.

What we send

All messages sent through these programs are transactional and tied to an active job:

• One-time verification codes used to confirm identity, to confirm that a service professional is authorized to begin a job, or to confirm a pickup or handover
• Job status updates, such as when a job is on the way, arriving, or completed
• A secure live-tracking link for the job in progress

We do not send marketing or promotional text messages through these programs.

Frequency, rates, and opting out

Message frequency varies and depends on the service requested — typically a small number of messages per job. Message and data rates may apply. You may reply STOP to any message to opt out at any time, and HELP for assistance. Opting out stops further messages from that number. It does not cancel the underlying service, which you should cancel with the business you booked it with.

How mobile information is shared

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information described in this policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Phone numbers and SMS consent are used only to deliver the messages described above. We share them only with the messaging providers that carry the message on our behalf, and with the client business that requested the job, and only for that purpose. They are never sold, and they are never used to build advertising audiences.

5. Cookies and Tracking Technologies

Cookies are small text files stored on your device when you visit a website. We use cookies and similar technologies for the purposes described below.

Essential cookies

These cookies are necessary for the basic functioning of our website, including session management and security features. They cannot be disabled without affecting site functionality.

Analytics cookies

We use analytics cookies (such as those set by Google Analytics) to collect information about how visitors interact with our website. This data helps us understand traffic patterns, identify popular content, and improve our site. Analytics cookies collect information in an aggregated form.

Marketing and advertising cookies

We use marketing cookies to deliver relevant advertisements to you and to measure the performance of our advertising campaigns. These include:

• Google Ads remarketing cookies: Used to show you OkPilot ads on other websites after you have visited our site. These cookies allow Google to serve ads based on your past visits to okpilot.ai.
• Meta (Facebook) Pixel: Used for conversion tracking, audience building, and delivering targeted advertisements on Meta platforms (Facebook and Instagram).
• Conversion tracking cookies: Used to measure the effectiveness of our advertising by tracking actions taken after clicking on an ad.

How to manage cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking certain cookies may affect the functionality of our website.

You can also opt out of specific advertising cookies using the following tools:

• Google Ads Settings
• Meta Ad Preferences
• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

Cookie consent

Where required by applicable law (including in the European Economic Area and the United Kingdom), we obtain your consent before setting non-essential cookies on your device. You may withdraw your consent at any time by adjusting your cookie preferences or contacting us.

6. Third-Party Services

We use third-party services to help us operate our website and deliver our Services. These third parties may collect and process personal information in accordance with their own privacy policies.

Google Analytics and Google Ads

We use Google Analytics to analyze website traffic and Google Ads for advertising and remarketing. Google may use the data collected to contextualize and personalize the ads of its own advertising network. You can learn more about how Google collects and processes data by visiting Google's Privacy Policy.

Meta (Facebook) Pixel

We use the Meta Pixel to measure the effectiveness of our advertising on Facebook and Instagram, and to build audiences for targeted advertising. You can learn more about how Meta handles your data by visiting Meta's Privacy Policy.

Other service providers

We may also use other third-party service providers for hosting, email delivery, customer support, and other operational purposes. These providers are contractually obligated to protect your information and use it only for the services they provide to us.

Please note that these third parties may collect data subject to their own privacy policies, which we encourage you to review.

7. Advertising and Remarketing

We use online advertising services to reach people who have previously visited our website or who may be interested in our Services.

Google Ads remarketing

We use Google Ads remarketing to show advertisements to visitors who have previously visited okpilot.ai. This means that after you visit our website, you may see OkPilot ads on other websites within the Google Display Network. Google uses cookies to serve these ads based on your past visits.

Meta Pixel and advertising

We use the Meta Pixel for conversion tracking and audience building on Facebook and Instagram. This allows us to measure the results of our advertising and to show relevant ads to people who have visited our website or expressed interest in our Services.

Third-party ad serving

Third-party vendors, including Google and Meta, use cookies to serve ads based on your past visits to our website. These vendors may show our ads on sites across the internet.

How to opt out

You can opt out of personalized advertising through the following channels:

• Google Ad Settings to control Google ad personalization
• Meta Ad Preferences to control Meta ad personalization
• Network Advertising Initiative (NAI) Opt-Out
• Digital Advertising Alliance (DAA) Opt-Out

Please note that opting out of personalized ads does not mean you will stop seeing ads. You will still see ads, but they may be less relevant to you.

8. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following circumstances:

Service providers

We share information with third-party service providers who perform services on our behalf, including web hosting, analytics, advertising, email delivery, and customer support. These providers are contractually required to use your information only for the purpose of providing services to us.

Legal requirements

We may disclose your information if required to do so by law or in response to valid legal requests, such as a subpoena, court order, or government inquiry.

Business transfers

If OkPilot is involved in a merger, acquisition, reorganization, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change and any choices you may have regarding your information.

Protection of rights

We may disclose information where we believe it is necessary to protect our rights, your safety, or the safety of others; to investigate fraud; or to respond to a government request.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

The criteria we use to determine retention periods include:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Whether we can achieve those purposes through other means
• Applicable legal, regulatory, tax, accounting, or other requirements
• Whether there is an ongoing relationship (for example, an active account or subscription)

When your personal information is no longer needed, we will securely delete or anonymize it.

10. Your Rights (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

• Right of access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information.
• Right to erasure: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format.
• Right to object: You have the right to object to the processing of your personal information for direct marketing purposes or where we rely on legitimate interests as our legal basis.
• Right to withdraw consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
• Right to lodge a complaint: You have the right to lodge a complaint with a supervisory authority in the EU member state where you reside, work, or where the alleged infringement occurred.

To exercise any of these rights, please email us at hello@okpilot.ai with the subject line "Privacy Request." We will respond to your request within 30 days.

11. Your Rights (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purpose for collection, and the categories of third parties with whom we share it.
• Right to delete: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to correct: You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell personal information. If we share personal information for cross-context behavioral advertising, you may opt out by contacting us.
• Right to limit use of sensitive personal information: You have the right to limit the use and disclosure of sensitive personal information to purposes necessary to provide the Services.
• Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide a different quality of service for exercising your rights.

Do Not Sell or Share My Personal Information: We do not sell your personal information as defined under the CCPA/CPRA. If you wish to opt out of any sharing of your personal information for cross-context behavioral advertising, please contact us at the email address below.

To exercise any of these rights, please email us at hello@okpilot.ai with the subject line "Privacy Request." We will acknowledge your request within 10 business days and provide a substantive response within 45 days. If we need additional time, we will notify you and may take up to an additional 45 days (90 days total).

12. International Data Transfers

OkPilot is operated by Telyport Technologies Private Limited, which is based in India. Your information may be processed and stored in India, in the United States, or in other countries where our service providers operate. These countries may have data protection laws that differ from the laws of your jurisdiction.

When we transfer personal information outside of the EEA, UK, or other regions with data protection laws, we take appropriate safeguards to ensure that your information remains protected. These safeguards may include:

• Standard contractual clauses approved by the European Commission
• Data processing agreements with our service providers
• Other legally recognized transfer mechanisms

13. Children's Privacy

Our website and Services are not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as soon as possible.

If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at hello@okpilot.ai so we can take appropriate action.

14. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption in transit and at rest: Data transmitted to and from our website is encrypted using TLS (Transport Layer Security). Stored data is encrypted at rest using industry-standard encryption methods.
• Access controls: We restrict access to personal information to authorized personnel who need it to perform their job functions, and we use role-based access controls and multi-factor authentication.
• Regular security reviews: We conduct regular reviews of our security practices, infrastructure, and processes to identify and address potential vulnerabilities.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, but we are committed to maintaining strong safeguards.

15. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will notify you by updating the "Last updated" date at the top of this page and, where appropriate, through additional notice (such as email notification or a prominent notice on our website).

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, you can reach us at:

• Email: hello@okpilot.ai
• For privacy-specific requests: hello@okpilot.ai with the subject line "Privacy Request"

Registered entity: Telyport Technologies Private Limited
Aerospace Park, 12186 Bagaluru
Karnataka 562149, India

We will do our best to respond to all legitimate requests in a timely manner.