Two stores. Two vans.
Same streets.
One hour apart.
OkPilot grocery delivery software cross-routes between store locations to eliminate route overlap, photographs bags at the door to resolve missing-item disputes, and sequences cold items within their delivery window. It is built for multi-location grocers that run their own delivery fleet.
OkPilot sees every store, every driver, every order on one screen. It cross-routes between locations so one van handles the street instead of two.
No photo at the door. Every dispute becomes a refund.
A customer calls and says three items are missing from a 28-item basket. You have no proof the bags were delivered intact. No photo, no timestamp, no GPS pin. So you refund. The groceries are gone and the money is gone.
Now multiply that across every driver, every shift, every store. Missing-item disputes are not a customer service problem. They are a margin problem.
With door photos, most disputes resolve without a refund. The photo is the proof.
What happens when you ask "Are any routes overlapping between stores?"
You type
"Are any routes overlapping between stores?"
OkPilot responds
Yes. Store A and Store B both have drivers heading to the Elm Street zone this hour. Store A has 4 orders there, Store B has 3. If you cross-route, one driver handles all 7 stops. That saves 45 minutes of drive time and frees up the second driver for the Oak Avenue batch that is backed up.
Cross-route savings
45 min
Drive time saved
1 driver
Freed up
7 stops
One route instead of two
0 menus
You just asked a question
All stores
Cross-location visibility
Grocery aware
Knows baskets and cold chain
Store A and Store B both have drivers heading to Elm Street this hour. Cross-route to save 45 minutes?
12 orders have temperature-sensitive items. Current route puts 3 of them past the 90-minute cold chain window. Resequence?
It catches grocery problems before you do
A grocery order with frozen items sitting in a van for two hours is not the same as a shelf-stable order. OkPilot knows the difference. It resequences the route to keep cold items inside their delivery window and flags the ones that would not make it.
When two stores dispatch to the same zone, it catches the overlap before both drivers leave the lot. One tap to cross-route. No phone calls, no spreadsheets.
You approve every action. It never reassigns a driver or changes a route without your nod.
Your driver sees "photo all bags at the door" not "complete stop"
The app speaks grocery. It shows the item count, the number of bags, and exactly what proof is needed at the door. The driver cannot mark the order delivered without taking a photo of the bags at the customer's entrance.
Every delivery captures the photo, GPS location, and timestamp. When a dispute comes in, you pull up the image and the pick list side by side. Most disputes resolve in under a minute without a refund.
Tell it you deliver groceries
"We deliver groceries from three locations. Drivers need to take a photo of the bags at the door. Cold items have a 90-minute window. Cross-route between locations when stops overlap."
That is the setup. OkPilot creates the delivery types, the photo requirement, the cold chain timer, and the cross-location routing logic. 48 hours to live.
Your grocery delivery flow
Since 2018
In market
2,000,000+ tasks
Handled
48 hours
To full setup
Grocery delivery questions
Yes. When OkPilot sees orders from two stores going to the same zone, it assigns them to whichever driver is already heading that way, regardless of which store the order came from. This eliminates the overlap where two vans cover the same streets an hour apart.
The driver photographs all bags at the customer's door before marking delivered. The photo is timestamped and GPS-tagged. When a customer claims an item is missing, you pull up the delivery photo and the pick list side by side. Most disputes resolve in under a minute without a refund.
You tell OkPilot the cold chain window (for example, 90 minutes from pickup). It sequences routes so temperature-sensitive orders are delivered within that window. If a route change would push a cold item past the limit, OkPilot flags it and resequences before dispatch.
OkPilot also handles pharmacy, florist, restaurant, and courier delivery. See all delivery features.
See it running your grocery delivery
Book a demo. We will load your store locations, your routes, and show you the overlap you did not know you had.