Furniture rarely fails on the road.
It fails in the stairwell, at the lift, in the doorway.
OkPilot furniture delivery software captures a pre-delivery survey of the address before the van is loaded, schedules kerbside, threshold, room of choice and full white glove delivery as the different length jobs they are, and records the assembly and the condition of the piece at handover. Built for furniture retailers and white glove carriers running two-person crews.
Everything that kills the delivery was knowable the day before.
The sofa does not turn the half-landing. The service lift was never booked, so the concierge will not let the crew past the lobby. The building wanted a certificate of insurance filed 48 hours in advance and nobody filed it. The customer measured the room and not the doorway.
None of that is bad luck. Every one of those is a question somebody could have asked before the van was loaded, and the cost of not asking is the expensive kind: two people, a vehicle, a wasted slot, a return leg with the piece still on board, and a redelivery that earns nothing.
A failed furniture delivery is also the worst kind of customer conversation. They took the day off. The room is empty. They have been waiting three weeks. You are not rescheduling a parcel, you are rescheduling their week.
What happens when you type "Is tomorrow's crew going to get in?"
“Any access problems on tomorrow's two-man run?”
Two. Ardmore Court needs a certificate of insurance on file with the building and we have not sent one, so the crew will be turned away at the lobby. And the Belvoir three-seater is 840mm wide against a doorway the customer measured at 760mm, which means it does not go in without removing the door or the feet. I would hold Ardmore until the certificate is acknowledged and ring Belvoir before the van is loaded.
It asks the awkward questions while there is still time
The Harcourt order is a wardrobe going to a fourth floor flat with no lift on the survey. That is a two-flight carry for two people and the slot is booked as 45 minutes. Allow 90, or send three?
Four of tomorrow's drops are in managed buildings. Two have service lifts that need booking and one requires a certificate of insurance. None of the three are arranged. Start them now?
The Pellow sofa has been attempted twice and failed on access both times. A third attempt costs more than the delivery is worth. Flag for a survey visit or a smaller model?
The crew knows the building before they park
The app carries the survey, not just an address. The crew sees the access route, the measurements, the tier of service that was sold, and the proof the job needs at the end.
- The access notes that matter: parking, lift or stairs, number of flights, doorway and stairwell widths, where the piece is going and whether anything has to come apart to get there.
- The service tier spelled out as a task list, so a kerbside drop is not accidentally carried upstairs and a room of choice job is not left in the hall.
- Condition photos of the piece at handover, before the crew leaves. Most damage claims come in days later, and the photo at the door is what settles them.
- Packaging removal and assembly recorded as steps, because on a white glove job that is the part the customer paid for and the part they later say did not happen.
Tell it the four tiers you sell
“Two-person crews, about eight drops a day. We sell kerbside, threshold, room of choice and full white glove with assembly and packaging taken away. White glove needs 60 to 90 minutes and condition photos. Every address gets a survey call before it is scheduled.”
That is the setup. OkPilot creates:
- Four service tiers with their own job durations, so a day of white glove is not planned like a day of kerbside
- A pre-delivery survey that must be completed before the order can be put on a run
- Required condition photos and a packaging-removed step on the two higher tiers only
- A building-requirements checklist for managed properties: service lift booking, certificate of insurance, delivery window
Since 2018
In market
2,000,000+ tasks
Handled
48 hours
To full setup
Furniture and white glove delivery questions
What goes in a pre-delivery survey?
The questions that cause failures: parking and how far the carry is from it, stairs or lift and how many flights, the width of the narrowest doorway and the tightest turn on the route, the floor the piece is going to, whether a managed building needs a lift booking or a certificate of insurance, and who will be home. OkPilot will not let an order onto a run until those are answered, which is the point.
How do you stop the same piece failing access twice?
The survey answers and what actually happened stay on the address, not on the order. The next time anything is delivered there, the crew sees the 760mm doorway and the no-lift second floor before they load. Repeat addresses in blocks of flats are where this pays for itself.
How should the four tiers be priced and scheduled differently?
Treat them as four job lengths, because they are. A kerbside drop is a few minutes at the van. Threshold is a carry to the door. Room of choice is a carry, stairs and positioning. Full white glove adds assembly and packaging removal and routinely runs an hour or more. We cannot tell you your own numbers, but you can: time 20 jobs of each tier from arrival to departure and schedule from that, rather than giving all four the same slot and watching the white glove days run late.
Does it handle the damage claim that arrives a week later?
It gives you the evidence rather than the argument. The condition photos taken at handover, with the time and location from the device, sit on the job alongside the customer's acceptance. That settles claims where the damage was not there when the crew left. It does not settle the ones where it was, and no software will.
OkPilot also handles grocery, courier, restaurant. See all delivery features.
See it survey your own addresses
Book a demo. Bring a month of failed and reattempted deliveries and we will show you how many of them the survey would have caught before the van was loaded.