The right technician.
The right skills.
First visit.
OkPilot is field service management software that dispatches technicians by skill and proximity, manages appointment schedules, and captures proof of resolution on every job. It handles emergency calls by finding the nearest qualified tech and reslotting the day without breaking the rest of the schedule.
An emergency call comes in at 10:30 AM
Your schedule is full. Every technician is booked. Here is what happens.
You type: "Emergency AC call at 450 Market St. No cooling, commercial tenant."
That is the entire dispatch. You did not open a form, pick from a dropdown, or check a calendar.
OkPilot checks who can handle it
Two technicians are HVAC-certified. Jake is 15 min away but his current job is running over. Sam finishes at 11 and is 25 min away. If I send Sam, his 12 PM compressor job pushes to 1:30. The customer at 12 has been waiting a week.
Recommendation: send Sam after his 11 AM, push the compressor to 1:30, and notify that customer now. They keep their slot, just later.
You approve. Three things happen at once.
Sam finishes the emergency. Proof captured on site.
Resolved
First visit
Photos
Before and after
47 min
Time on site
No phone calls. No whiteboard erasing. No customer left wondering.
Your technicians see one screen
The next job. The address. What the customer reported. Tap for directions. When they finish, they take a photo of the work, note what they did, and the job closes. If it needs a return visit, they say why and OkPilot schedules it.
Tell it how your service operation works
"We do HVAC and plumbing. Technicians have different certifications. Jobs need before and after photos. Emergency calls get priority." That is the setup. OkPilot creates the job types, skill tags, proof requirements, and scheduling rules.
Change it any time. "Add gas certification as a requirement for boiler jobs." Done.
Your service flow
Created by describing your operation. Change it the same way.
Since 2018
In market
2,000,000+ tasks
Handled
48 hours
To full setup
Which service operation?
An HVAC emergency and a pest control treatment have nothing in common except "someone goes to a site and does work." OkPilot knows the difference.
HVAC
Emergency insertions without wrecking the schedule. Certification matching on every dispatch.
Plumbing
Jobs overrun. The schedule cascades. OkPilot recalculates and warns before customers call.
Pest control
Recurring treatment cycles. Access issues tracked. Chemical application records retained per site.
Appliance repair
Diagnose on visit one. Return on visit two. OkPilot links both and tracks resolution.
Your service operation is not listed? It still fits.
See it dispatching your service team
Book a demo. We will show you an emergency landing in a full schedule without a single phone call.